Privacy Policy

CounterReality
Last updated: March 2026

 

CounterReality respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

CounterReality is a website offering creative products, including books, artwork, and personal development services such as coaching.

Website: counterreality.com

Information We Collect

We may collect the following information when you interact with the website.

Personal Information

When you place an order, book a service, or contact us, we may collect:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number (if provided)

 

Payment Information

Payments are processed securely through Stripe. Counter Reality does not store your card details. Stripe may collect payment information according to their own privacy policy.

Stripe Privacy Policy: stripe.com/privacy

Website Usage Data

We collect anonymous data about how visitors use the website through Google Analytics.

This may include:

  • Pages visited
  • Time spent on pages
  • Device and browser type
  • General geographic location

 

This information helps improve the website experience.

How We Use Your Information

We use your information to:

  • Process orders and payments
  • Deliver digital and physical products
  • Manage coaching bookings
  • Communicate with you about your order or service
  • Improve the website and services

 

We will never sell or rent your personal information to third parties.

Legal Basis for Processing Data

Under UK GDPR, we process personal data based on the following legal grounds:

 

Contractual necessity
To process purchases, bookings, and deliver services.


Legitimate interests
To improve the website and customer experience.


Consent
For optional cookies and analytics tracking.

Data Sharing

We may share data with trusted service providers necessary to operate the website, including:

  • Stripe (payment processing)
  • Website hosting providers
  • Analytics providers (Google Analytics)

 

These providers only receive the information necessary to perform their services.

Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions
  • Provide services
  • Comply with legal and tax obligations

 

Your Rights

Under UK GDPR you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing of your data
  • Object to certain uses of your data

 

To exercise these rights, please contact us through the website.

Cookies

This website uses cookies to improve functionality and analyse website traffic. For more information, please see our Cookie Policy.

Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.